Iván Cavero Belaunde — Fri, 06 Jun 2008 17:18:51 GMT

Wonderful article. Love the way you walk through the various prototypes and the thought put into the design, particularly things like the shortcuts and the display of cash availability right in the main menu.

That being said, I strongly feel you missed out on something which the current crop of BoA ATMs address pretty well: I would imagine (it certainly is for me) that by far the most common transaction is a simple cash withdrawal, and BoA puts the “Fast Cash” button (the amount is customizable) right in their *login* screen (see http://www.meydad.com/wp-content/uploads/2007/11/img-0008… for an example). The workflow then is: slide card in, punch in PIN, log in via Fast Cash button, get cash, get card, done.

Nonetheless, great design, and thanks for a peek behind the scenes.

physical interface: Comments by Iván Cavero Belaunde